In our second episode of Direct-Source Discourse, ALCOVA Mortgage Director of Strategic Initiatives Kelly Good joins Argyle’s Daniel Esquibel to discuss current industry trends and the ways she uses mortgage technology.
Kelly is always looking for innovative solutions to improve the mortgage process for both loan teams and borrowers. “I’ve always really enjoyed being that solution-minded, out-of-the-box thinker,” said Kelly. “As an originator, I’m drawn to customers who don’t have those cookie-cutter, easy-to-finance type criteria. I’m proud of my ability to make it work even for tricky borrowing situations.”
Originally from Virginia, Kelly has worked in residential mortgage services since 2003. She has not only originated loans but also helped oversee the implementation of industry regulatory changes for ALCOVA, including the transition to TRID in 2015. She also led ALCOVA’s transition from Encompass Broker to Encompass Banker.
Kelly’s passion and experience for simplifying the mortgage process made us eager to hear how she develops systems to facilitate a streamlined workflow between multiple departments and teams. We also learned about Kelly’s early job at a cosmetics counter and her unfulfilled wish to open a salon in the style of Truvy’s Beauty Spot from Steel Magnolias! Listen to the full podcast below:
